cv96's Privacy Policy — Your Information Is Fully Secure
This policy explains in detail how your personal information is collected, stored, and used on the cv96 platform.
Introduction and Purpose
cv96 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting their personal information. This Privacy Policy ("Policy") applies to the cv96.cam website and all related services.
Through this policy, we want to inform you how, why, and when your personal information is collected; how that information is used and stored; and what rights you have over your information. We believe transparency is the foundation of a healthy and trustworthy relationship, and this policy has been created with that goal in mind.
Registering your account at cv96, browsing our website, or using any of our services means you have read this privacy policy and agreed to its terms. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
What Information We Collect
Personal Identity Information
We may collect the following personal information that you provide directly to us:
- Full name and date of birth
- Email address
- National ID card or passport information (for identity verification)
- Current address
- Basic occupational information
Financial Information
For processing transactions, we collect:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amount and time
- Payment method type
Gaming Activity Information
To improve your gaming experience, we record:
- Gaming history and betting records
- Bonus and promotion claim details
- VIP level and points information
- Preferred game categories
Technical Information
Our systems automatically collect:
- IP address and device type
- Browser version and operating system
- Cookie and session information
- Approximate information about login time and location
Purpose of Data Collection
We use your personal information only for the following specific and legitimate purposes. We never collect or use your information for unnecessary reasons:
- Account Management: Creating, verifying, and keeping your account secure; confirming identity (KYC process) and verifying the age requirement (21+).
- Transaction Processing: Completing secure deposits and withdrawals via bKash, Nagad, or Rocket. Ensuring a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000.
- Customer Support: 24/7 live chat support in Bengali, complaint resolution, and technical issue handling.
- Promotional Communications: Keeping you informed about bonus offers, promotions, and gaming updates — but only with your permission.
- Security and Fraud Prevention: Detecting suspicious activity, ensuring account security, and maintaining platform safety.
- Responsible Gaming: Monitoring excessive gaming tendencies and providing support to you when needed.
- Legal Compliance: Maintaining records required under applicable laws and regulations and reporting to regulatory authorities.
Information Sharing and Third Parties
cv96 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Information required to complete transactions via bKash, Nagad, and Rocket is shared only with those service providers.
- Technology Partners: Technology companies that assist in operating and maintaining the platform work under strict confidentiality agreements.
- Legal Requirements: If required by a court order or through a valid legal process.
- Fraud Prevention: Notifying relevant authorities in cases of serious fraud or illegal activity.
Outside the limited cases above, your information is kept completely confidential. Your data is not shared with any advertisers, marketing agencies, or unrelated third parties.
Data Security Measures
cv96 uses industry-standard technology and processes to protect your information. Our security framework includes the following layers:
- SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Sensitive information stored on our systems is protected by advanced encryption algorithms.
- Regular Security Audits: Our systems are regularly tested and reviewed by security experts.
- Access Controls: Only authorized staff have limited access to your information, strictly on a need-to-know basis.
- Firewall and Intrusion Detection: Advanced network protection measures are actively in place.
- Two-Factor Authentication: An additional security layer is available for account login.
However, no system is completely impenetrable. We ask that you use a strong password and not share your login credentials with anyone.
Data Retention Period
We retain your personal information only for as long as it is necessary. We store information according to the following policies:
- Active Accounts: All information is retained while the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specific period as required by legal and regulatory obligations.
- Transaction Records: Financial transaction records are retained for as long as required to meet legal obligations.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies can be deleted according to your settings.
Once the required retention period has passed, we securely delete your personal information or anonymize it so that you can no longer be identified.
Cookie Policy
The cv96 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device. We use the following types of cookies:
- Essential Cookies: These are necessary for the website to function properly — maintaining login sessions and ensuring security.
- Functional Cookies: For remembering your preferences such as language settings or gaming preferences.
- Analytics Cookies: Collecting anonymous statistics to review and improve website performance.
You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit website functionality.
Your Rights
You have the following rights regarding your personal information on our platform:
- Right to Access: You may request to view what information we hold about you at any time.
- Right to Rectification: If there are any errors or inaccuracies in your information, you may request a correction.
- Right to Erasure: In certain circumstances you may request that your information be deleted, except for information required to meet legal obligations.
- Right to Object: You may object at any time to the use of your information for marketing or promotional communications.
- Data Portability: You may request your personal information in a common, readable format.
- Right to Restrict Processing: In certain cases you may request that processing of your information be temporarily suspended.
To exercise these rights, please email [email protected] or contact us via our 24/7 live chat. We will review your request in a timely manner.
Protection of Minors
cv96 provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. The age verification process is strictly followed during account registration.
If we become aware that we have inadvertently collected information from someone under the age of 21, we will immediately delete that information and close the associated account. If you become aware that a minor member of your family is using our platform, please contact us.
Policy Changes and Updates
cv96 reserves the right to update this privacy policy from time to time. You will be informed of changes in the following ways:
- The updated policy will be published on the website and the "Last Updated" date will change.
- For significant changes, advance notice will be sent to your registered email address.
- You may be notified of notable changes when you log in to the platform.
Continued use of our services after a revised policy is published will be taken to mean that you have agreed to the updated policy. We recommend that you review this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:
- Email: [email protected] — email us for any privacy-related questions.
- Live Chat: 24/7 live chat support in Bengali is available — use chat directly for immediate assistance.
We take all privacy-related requests seriously and aim to respond in a timely manner. Our commitment to protecting your information remains firm.
Want to Know More?
Read more about cv96's security features and responsible gaming policy. If you have questions, contact us directly.